- The return request must be made within 2 weeks after the date you received our rug(s).
- Please immediately contact us on +91 6388519911 or email us at the firstname.lastname@example.org.
- The Ambiente team will arrange for a pickup at a mutually agreed place and time.
- In case pick-ups are not available from your location, you must self-ship the item yourself.
- If you decide for self-shipping, it is required that you dispatch the items within 48 hours of your return request.
- After receiving the item, we will move the item to a quality check process. Once the item is found to be damage-free, we will initiate the refund process within 48 hours.
Terms and Condition for return policy:
- Return the item within 2 weeks of the receipt.
- The condition of the rug should be the same as it was received which means no washing soiling or any kind of alteration to the rug.
- A damaged item will not be eligible for return.
- All the original packing, labels and tags must be there intact with the item. An altered and illegible serial number will also void return.
- We will initiate the refund or replacement once the item passes through quality inspection.
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at email@example.com. We will replace it without any cost after examine the returned items.
- International returns are applicable to manufacturing defects only.