Return Policy

The return request must be made within 2 weeks after the date you received our rug(s).
Please immediately contact us on +91 6388519911 or email us at the hello@theambiente.com.
The Ambiente team will arrange for a pickup at a mutually agreed place and time.
In case pick-ups are not available from your location, you must self-ship the item yourself.
If you decide for self-shipping, it is required that you dispatch the items within 48 hours of your return request.
After receiving the item, we will move the item to a quality check process. Once the item is found to be damage-free, we will initiate the refund process within 48 hours.

Terms and Condition for return policy:

Return the item within 2 weeks of the receipt.
The condition of the rug should be the same as it was received which means no washing soiling or any kind of alteration to the rug.
A damaged item will not be eligible for return.
All the original packing, labels and tags must be there intact with the item. An altered and illegible serial number will also void return.
We will initiate the refund or replacement once the item passes through quality inspection.
In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at hello@theambiente.com. We will replace it without any cost after examine the returned items.
International returns are applicable to manufacturing defects only.