Orders and Payments:
How can I track my order?
You can either contact us at hello@theambiente.com or simply use the track my orders link in the footnotes.
How can I pay?
For now you can send us the amount via NEFT or RTGS on our bank account information provided at checkout station or wire transfer us for international orders. We will get the online payment gateways soon.
What are the shipping charges?
We offer free shipping throughout India.
What is the delivery time?
We estimate the delivery time to be around 7 to 10 days.
Is there international shipping?
Yes we offer worldwide shipping but additional charges will apply.
Can we get a custom made rug just for us?
Yes, absolutely. Please get in touch via email at hello@theambiente.com or call us at +91-6388519911 to know more.
How can we contact you for suggestions and/or enquiries?
You can contact us through email at hello@theambiente.com.
The Rug :
What are the basic rug maintenance techniques?
Vacuming is primarily required to clean the rug. However, in case of spots please clean it immediately with soap and water by softly wiping the rug with a clean cloth.
What happens in case the rug gets damage during use?
In case of damages you can send the rug to us and we can identify how to fix the damage from a professional point of view. Then you may decide to get it fixed by us.
Can you provide professional cleaning, washing and repairing to the rugs?
Yes, we absolutely do. Please contact us
Cancellation and returns :
What is the return policy?
We accept returns within 2 weeks after delivery. Please click the link to see our return policy.
What happens if I receive a damaged or defective rug or wrong item?
Please contact us immediately via email or call and we will get it taken care of. However, we may ask you to send pictures of the damaged/defective part of the rug.
How do I cancel my order?
Cancellation is possible only if the request is made before the order has been dispatched. Please click the link to see our cancellation policy.
When should I expect my refund?
You may receive your refund within 48 hours.