Orders and Payments:
How can I track my order?
You can either contact us at firstname.lastname@example.org or simply use the track my orders link in the footnotes.
How can I pay?
For now you can send us the amount via NEFT or RTGS on our bank account information provided at checkout station or wire transfer us for international orders. We will get the online payment gateways soon.
What are the shipping charges?
We offer free shipping throughout India.
What is the delivery time?
We estimate the delivery time to be around 7 to 10 days.
Is there international shipping?
Yes we offer worldwide shipping but additional charges will apply.
How can we contact you for suggestions and/or enquiries?
You can contact us through email at email@example.com.
The Rug :
What are the basic rug maintenance techniques?
Vacuming is primarily required to clean the rug. However, in case of spots please clean it immediately with soap and water by softly wiping the rug with a clean cloth.
What happens in case the rug gets damage during use?
In case of damages you can send the rug to us and we can identify how to fix the damage from a professional point of view. Then you may decide to get it fixed by us.
Can you provide professional cleaning, washing and repairing to the rugs?
Yes, we absolutely do. Please contact us
Cancellation and returns :
What is the return policy?
We accept returns within 2 weeks after delivery. Please click the link to see our return policy.
What happens if I receive a damaged or defective rug or wrong item?
Please contact us immediately via email or call and we will get it taken care of. However, we may ask you to send pictures of the damaged/defective part of the rug.